After reading through 133 participating blogs, with 135 challenges taken in 11 countries, 24 states, and Washington DC, City Hippy and green LA girl have each picked a winner for the first month of the Starbucks Challenge.
City Hippy’s choice: Thanks for not being a Zombie.
Not-Zombie took loads of challenges — all with awesome, detailed descriptions and thoughtful commentary. City Hippy found the posts thorough and humourous — especially the post where Not-Zombie mentioned the “man in colonial dress riding a Segway” — we spent a good 10 minutes chuckling at that image.
Award: Fair trade yummies (coffee, tea and hot chocolate from Clipper-Teas.com)
green LA girl’s choice: Dirty Greek
In addition to taking a couple challenges himself, Dirty Greek fielded questions (insults?) not only about the Challenge but also about fair trade in general from less-than-knowlegeable people on The Wolf Web. Dirty Greek got a lil help from J_Gatsby, who in frustration ended up calling naysayers “plebian fucks.” Tee hee!
Award: A 2 lb bag of Monkey & Son Velvet Hammer fair trade organic coffee.
What did YOU help accomplish through the Starbucks Challenge? Starbucks sat up and took notice, contacted us, then admitted that they weren’t living up to their “legendary service” promises. Cindy of Starbucks acknowledged Starbucks had a “break down in customer service.”
So all North American stores, regional VPs, and international market presidents got emails “reminding” them about the coffee press policy for customers requesting fair trade. Cindy also forwarded bloggers’ feedback to relevant district managers for follow-up.
The effect of these efforts on Starbucks’ part? Mixed, to say the least. Some challengers have since noted that their Starbucks has gotten markedly fair-trade friendlier; others, not so much. At the last challenge green LA girl took, the barista flat out lied to avoid French-pressing a cup of fair trade coffee.
Cindy says that she’ll present the findings of the Starbucks Challenge to Starbucks’ Retail Operations and Communications team, “so we can find a solution.” We’ll keep you posted on that promise.
So — The challenge challenges on! New prizes to be announced shortly — We’re determined that one day, Alabama and Utah will participate.
And even if you’re not “challenging” any more because your store’s passed the test, we hope you’ll ask for fair trade coffee every time you go to Starbucks. After all, Starbucks says that if consumers demand it, they’ll make fair trade coffee more easily avaliable — though as of now, we question how Starbucks is measuring this demand….
Have a fair trade day
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October 31st, 2005 at 11:59 am
It was fun reading your winners, and some of the other posts I hadn’t gotten to yet.
Thought you might like to see that I do not have a PERFECT Starbucks near me (rofl). They let me down today, but pulled it out in the end. Again, as a courtesy, here is a link. (I can’t seem to write short.)
This includes a thought or two about the uniformity of some of the negative responses too.
October 31st, 2005 at 9:16 pm
After reading the thread over at the Wolf Web, Dirty Greek gets my vote too. He had to endure much juvenile banter to get his point across. I’d also note that he jumped into this cold, having not had a Starbucks coffee in years. Keep it up, D.G.!
P.S.: I (frapped?) the location nearest me that sucks. Tomorrow maybe I’ll torture myself again there.
October 31st, 2005 at 11:11 pm
Hey Roger — Thanks for the link — and great to hear you’ll still ask for fair trade coffee, whether or not you blog about it (easy solution — frappr it!).
Fletch — Yeah — I have to say, Dirty Greek really took some heat — from juveniles, like you said –
Thanks for frapping! When you get the time, it would be great if you frapped the other locations too :) Your reward for taking multiple challenges ;)