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Starbucks sub-Challenge 3.5

Posted by Siel in caffeine, fairtrade, starbuckschallenge (Monday January 2, 2006 at 10:34 pm)

 So Starbucks admitted it hasn’t lived up to its own policy to French press a cup of fair trade coffee for anyone who asks for it. And during meetings with and in letters to bloggers, the mermaid’s promised to work on fixing its “break down in customer service” — at least in the LA area, which is a great start.

So during this first week of ought-six, we’re starting easy. We’re wondering if Starbucks employees are aware which of their coffee blends are actually fair trade certified, as opposed to Starbucks’ own internal “fairly traded” “certification.” Considering that there’s only one fair trade coffee at Starbucks — Cafe Estima — it shouldn’t be that hard, as long as someone has taken the minute to let employees know that Cafe Estima’s the fair trade blend. And to make it even easier, Cafe Estima’s brewing as the coffee of the week this week (at least in the US & Canada)!

The Challenge
1) Visit your local Starbucks this week (Jan 2 to Jan 8 ) and ask: “Could I get a cup of fair trade coffee?” (Don’t specify Cafe Estima!)
2) Tell us what happened next. Ideally, the barista should immediately offer you a cup of Cafe Estima, which should already be brewing.

BLOGGERS: simply blog about what happened and tag it with “starbuckschallenge” (all one word) on del.icio.us (put the Starbucks location in the “extended” description). We’ll pull all articles into a feed. If you do not know about del.icio.us, then just mention the phrase ‘StarbucksChallenge’ as one word in your post, and we’ll catch it.

NON-BLOGGERS: tell us what happened by writing a comment on either City Hippy or green LA girl, or send an email to City Hippy or green LA girl, and we’ll do the rest.

Win a prize!
On Jan. 9, City Hippy and green LA girl will award 2 prizes: 1 to the person who takes the most challenges, and 1 to the person with the most interesting, entertaining, educational, insightful, or funny report.

lg fwork d Starbucks sub Challenge 3.5The prizes? An enviro-friendly, reusable, and chic workplace dish set (right, a $39 value!), and fair trade yummies from Clipper-Teas.com, provided by City Hippy.

Challenge results
On Jan. 9, City Hippy and green LA girl will take the challenge results to Starbucks, either commending them on their progress on barista education efforts about fair trade, or asking them to, um, work on that.

Take the challenge, and please feel free to let us know what YOU think our next step should be as activists, and what you think Starbucks’ next step should be as a company that says it wants to be a leader in corporate social responsibility.

Have a fair trade day.
City Hippy and green LA girl

Some fun stuff –

Update, 1/6/06: Want a smaller, yummier cappuccino at Starbucks? You can get one, but it’s not on the menu — just like fair trade coffee.

Update, 1/7/05: More than 200 blogs have joined the Starbucks Challenge!

Update, 1/8/06: green LA girl took 6 challenges during this week. The tally: 5 failures, 1 success. Only 2 of the 6 stores were actually brewing Cafe Estima.

Update, 1/10/06: Starbucks Challenge 3.5 awards! Congrats to Justin and Ardent Eden!

Update, 1/10/06: A conversation with Nicole, a former Starbucks employee, on how best to proceed with the challenge.

Update, 1/11/06: Keeping track of how long it takes Cindy to return our call about the results of the Starbucks Challenge 3.5…

Update, 1/18/06: The Worsted Witch, aka Jasmine, gives us a spiffy new illustration for the Starbucks Challenge! Please give her credit if you use it.

Update, 1/19/06: Greg, a green investment manager, says he found Starbucks’ talk at an investment conference — in which the mermaid claimed to be 100% “fairly traded” — misleading and confusing.

Update, 1/25/05: Why were so many stores NOT brewing Cafe Estima during the week it was scheduled as the coffee of the week? Due to more “corporate miscommunications.”

Update, 1/28/06: Another failure at the store where challengers met with LA Starbucks managers :(

Update, 1/30/06: Michael, a Starbucks store manager, goes out of his way to promote and brew fair trade coffee at his store every day!

Update, 2/3/06: The SF Bay Guardian reports on the Starbucks Challenge!

Update, 2/3/06: Claire, a Starbucks barista, blogs about her efforts to bring more fair trade awareness to her store in Rochester, NY.

Update, 2/18/06: green LA girl meets Cindy of Starbucks at the USFT conference in Denver.

Update, 3/1/06: Starbucks Challenge 4.0 will be pushed back to mid-April, due to more issues Starbucks is having getting Cafe Estima to its stores.

Update, 3/8/06: Starbucks settles with IWW Starbucks Workers Union.

Update, 3/7/06: The Times UK reports on the Starbucks Challenge

Update, 3/12/06: Starbucks Challenge success rate hits an alltime low: 44%.

Update, 3/30/06: One Starbucks manager in San Francisco has taken matters into his own hands, brewing Cafe Estima in his store every day.

Updates, 4/3/06: Christina, who advises Ideal Bite, tries to get some answers for us (here, here and here) from Starbucks.

Update, 4/5/06: Starbucks makes it onto a Global Green panel — that Starbucks sponsored.

Update, 4/10/06: College students with StartingBloc fellowships recommend Starbucks raise its commitment to fair trade.

Update, 4/11/06: The Santa Monica Mirror reports on the Starbucks Challenge :)

Update, 4/27/06: Instead of working to live up to its word, Starbucks just deletes from its website its promise to serve customers fair trade coffee.

Update, 5/1/06: Starbucks Challenge 4.0’s here!

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Comments

8 comments for Starbucks sub-Challenge 3.5 »

  1. Awesome! It’s too bad the Starbucks website is still telling folks the coffee of the week is the Christmas blend. If you’re persistent enough, the site may reveal that the coffee of the week is “Fair Trade Blend”. Do they want people to ask for “Fair Trade Blend”?

    Comment by trill42 — January 2, 2006 @ 11:45 pm

  2. Tee hee! It’s gotten somewhat ludicrious at this point, how Starbucks just can’t update their website to, um, let customers know that the “Fair Trade Blend” is no longer avaliable, and that Xmas is, indeed, over.

    If it hadn’t been for Cindy’s personal email, I’d have had no idea that Cafe Estima was brewing this week. The blend’s been out since August — You’d think they’d at least have the blend under the “fair trade” link by now –

    Comment by Siel — January 2, 2006 @ 11:59 pm

  3. Did you know that Fair trade actually pays less than Starbucks for Green coffee? Go figure… They pay more ONLY if the farmer takes care of the environment, the workers health, education and living conditions. Fair trade pays money no matter what. Teach a man to fish is a good idea! Starbucks may not be so bad after all.

    Comment by Coffee nut — January 8, 2006 @ 4:30 pm

  4. No, Starbucks does not pay more than fair trade for green coffee. Fair trade pays $1.26 to farmer co-ops, while Starbucks pays $1.20 — often to middlemen.

    Fair trade actually has strict environmental and social standards that HAVE to be met in order to retain the certification. Starbucks’ CAFE practices — which covers less than 20% or their coffee as of now — makes meeting those standards optional.

    Comment by Siel — January 8, 2006 @ 4:42 pm

  5. There is a new artisan roaster in town (and online). Not only do they sell fair trade at a fair price, but they also donate a nice percentage of their proceeds to Basset Hound rescue! I’ve ordered from them and their coffees are the freshest I’ve ever had. They ship within 24 hours after roasting and they have a nice selection on organic, rainforest friendly and bird friendly as well.

    Comment by Babybasset — January 20, 2006 @ 6:20 pm

  6. OOPS - The roaster is Moon Doggie Coffee Roasters in NJ… http://www.moondoggiecoffee.com

    Comment by Babybasset — January 20, 2006 @ 6:23 pm

  7. Bad Day. Bay Area Rapid Transit (BART) was shut down for an hour today, and I desperately needed my cup o’ Fair Trade joe. So I hit up the mermaid on California and Davis. After the words “French Press” didn’t register, I used sign language and the “partner” got it. But then the word Estima was completely lost on her and her colleague. Turns out that outlet doesn’t have Estima. So, on to the next mermaid @ Battery and California. Of course the partner didn’t get my request. Partner: “You want a pound of Estima, right?” Me: “No, I want a tall French press Estima.” Of course that was an S.O.S. for the manager who was less than thrilled by a special request. When he was about to say “We can’t do that” I kindly replied, “Call your manager or Starbucks, because you CAN and SHOULD”. He obliged, but I have to confess I am tired of training partners on how to do this! I should charge a commission!

    Comment by C-Girl in SF — March 22, 2006 @ 10:10 pm

  8. Sad to say I’m not surprised — Well, at least you’re in SF — Michael, an oddly fair trade friendly Starbucks store manager, is trying to get other Starbucks to do like his… Maybe his enthusiasm will one day rub off on these places on California.

    Comment by Siel — March 23, 2006 @ 8:14 pm

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